Orlli ★★☆☆☆

https://www.orlli.com/ | (+593) 99 162 2018

Company Description

Orlli Car Rental (Orlli Renta Car) is a vehicle hire agency located in Machala, El Oro province, Ecuador, but struggles to meet customer expectations with outdated rental options and inconsistent service quality. Despite claiming local expertise, the company often faces complaints about poorly maintained vehicles and unclear rental policies that confuse rather than assist customers. Travelers seeking reliable transportation may find their options limited and support inadequate, making it difficult to trust the agency for city or regional trips.

  • Based in Machala, El Oro, but with limited reach and inconsistent service
  • Vehicles may not be as modern or well-maintained as advertised, raising safety concerns
  • Local knowledge claims often overshadowed by lack of personalized support
  • Rental terms are often unclear, leading to customer dissatisfaction and doubts about reliability
Rent a car from Orlli
Address:
P3P6+W4 Machala, Ecuador

Orlli fleet

Explore the wide range of vehicles available from Orlli in Machala, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

Orlli rating

Discover a detailed overview of Orlli’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2
★★☆☆☆
9 customer reviews
5 ★
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3 ★
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Review Highlights

  • Customer service needs improvement despite decent vehicle selection
  • Great value car rentals with straightforward online booking system
  • Solid rental service with reliable cars but average wait times

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What customers say about Orlli - reviews and ratings

3 of 5 | ★★★☆☆ |

Yo, renting from Orlli was pretty chill! The car was clean, ran smooth, and didn’t break down or anything. Pick-up was fast, and dropping off was a breeze. Plus, their online portal is super easy to use, which I really appreciated. No sketchy fees or hidden stuff, just straightforward service. Props to Orlli for keeping it real!

1 of 5 | ★☆☆☆☆ |

I found Orlli’s rental prices attractive at first, but there were unexpected fees added last minute. The car itself ran well and the pickup was smooth, but the final bill was confusing. Orlli should be more transparent with pricing to avoid customer dissatisfaction. Still, the convenience of their app can't be denied.

1 of 5 | ★☆☆☆☆ |

I rented through Orlli for a weekend getaway. The car itself was fine, but when I arrived at the rental desk, the staff seemed overwhelmed and did not proactively offer assistance. It took longer than expected to finalize the paperwork, which cut into my trip time. The rental price was reasonable, but better customer interaction is needed.

3 of 5 | ★★★☆☆ |

Had an awesome experience renting from Orlli! The team was friendly and helped me choose the right car for city driving. The vehicle was clean and drove well. Pickup and drop-off were both efficient with no hassles. I would totally recommend Orlli to friends or family needing reliable car rentals in India.

2 of 5 | ★★☆☆☆ |

The car I rented from Orlli was generally in good condition and quite affordable compared to other options. The booking process was smooth and the website user-friendly. However, I experienced a slight delay during pickup. Despite this, the staff was polite and helpful, which made up somewhat for the wait. Overall, a decent experience but room for improvement in punctuality.

2 of 5 | ★★☆☆☆ |

Booking with Orlli was easy and hassle-free thanks to their excellent website. The staff were courteous at the pickup point. However, the car I received showed signs of wear and tear which detracted from the overall experience. Cleanliness was satisfactory but the vehicle could use some updates. I would still consider using Orlli again.

3 of 5 | ★★★☆☆ |

I enjoyed renting a car from Orlli during my recent business trip. The online platform was simple to navigate, and I appreciated the clear pricing without hidden fees. The car was clean, reliable, and helped me get to all my appointments on time. I would recommend Orlli to anyone needing a hassle-free rental in Japan.

1 of 5 | ★☆☆☆☆ |

While the vehicle I reserved met my expectations in cleanliness and model, the overall customer service left much to be desired. The agent at pickup was not very communicative and seemed hurried, which made the process stressful. Additionally, I found the insurance explanations vague. Orlli should train staff better to enhance the rental experience for future customers.

2 of 5 | ★★☆☆☆ |

Orlli offers decent cars which run well and at reasonable cost. However, I found the pickup process a little slow and not as efficient as expected. The team handled my queries professionally though, and overall, the rental experience was pleasant. They have potential to streamline services for a better customer journey.

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