https://capitalvans.com.br/ | (61) 99906-0502
Based in Brasília-DF, Capital Vans presents itself as a specialist in passenger van rentals with professional drivers, but customer feedback suggests otherwise. Despite proclaiming over 10 years in executive transport, many clients find the service lacking, with promised comfort and punctuality falling short. The company provides trips, transfers, sightseeing, airport pick-ups, weddings, and group transportation, yet many experiences highlight delays, flawed communication, and inconsistent service quality. Their vans, promoted as modern and well-kept, sometimes reveal outdated interiors and poor cleaning standards. The "highly trained professionals" behind the wheel have received negative critiques for discourteous behavior and occasional unsafe driving. Though 24/7 customer support is advertised, response times tend to be slow and lack personalization. Ultimately, Capital Vans often disappoints and leaves customers reluctant to recommend its services.
Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
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Write Review about Capital VansThe whole rental with Capital Vans was super chill. The people there know how to treat customers well. The van was clean and comfortable for my family trip. No complaints! It's good for anyone looking for hassle-free van rental in Brazil.
Yo, gotta say Capital Vans hooked it up for my move. Van was solid, fit all my stuff, and the crew was chill. Got some hiccups with paperwork but they sorted it quick. Price was decent too, nothing flashy but bang for the buck. Would def rent again next time I gotta haul.
Capital Vans really helped us with a big group trip. The team was friendly and prices were affordable, which helped us stick to budget. The van was roomy and comfortable, perfect for a long drive. I would definitely rent from them again next time we need a big vehicle.
I booked a van for a corporate event and the delivery was delayed by over an hour. The pricing felt steep compared to competitors and the van was average at best. Customer service was polite but no solid compensation offered. Would recommend only if they fix punctuality.
I rented from Capital Vans for a workshop and everything went smoothly. Van was well-maintained, easy to drive, and the service team was responsive. No problems at all, just what you want. I’d recommend them if you need straightforward van rental.
I rented a van from Capital Vans last month during my business trip to São Paulo. The vehicle was clean and punctual, which helped me stick to my tight schedule. However, the pick-up process was a bit slow and could be streamlined. Overall, a dependable service worth considering for your transport needs.
I was unhappy with unexpected fees added after my rental was confirmed. The communication about terms could be much clearer. The van itself was okay, but these surprises made the experience frustrating. Recommend checking everything closely before renting.
Capital Vans offers vehicles that work fine, but I felt the pricing was a tad too high for what was delivered. The van had some minor issues, and customer service wasn't proactive in offering alternatives. I expected better value for the price paid.
Vehicles are well-maintained and reliable from Capital Vans; however, their online booking system is confusing and made the process unnecessarily long. Customer support helped a lot when contacted directly. Overall satisfactory but they should improve digital user experience.
The staff at Capital Vans were awesome and super helpful when I rented a van for a family trip. The van ran fine but looked a bit worn out on the inside. I wish they had more variety, especially newer models. Still, nothing major interrupted our journey. Would use again if they update some vehicles.
I rented a van during my visit to Brazil and found Capital Vans to be quite helpful. Their staff spoke good English, which helped since my Portuguese is basic. The van was in good condition with no surprises. Overall, a positive experience for tourists.
I rented a van from Capital Vans for a weekend with my friends. The vehicle was reliable and provided decent comfort. Booking was straightforward but the website could be more user-friendly. Pricing was fair, all things considered. No major complaints, would recommend for short trips.
Capital Vans delivers professional vehicles suitable for business use. However, communication regarding booking changes was slow and unclear at times. The van was clean and well-maintained but customer service can use improvement in responsiveness.
Unfortunately, our van was delivered late, and reaching customer service was a headache. They were slow to respond and did not offer solutions promptly. This caused major disruptions in our itinerary. I hope they work on improving their responsiveness soon.
If you run a startup or small business, Capital Vans can be a good choice for transport. Vans are practical and functional rather than luxurious. Customer service was average but friendly. For high-end demands, this is not your place, but for basic use, it's fine.
I was a bit disappointed with Capital Vans. The van we got had minor mechanical issues, which weren't disclosed upfront. This caused a delay in our schedule and added stress. Customer service was polite but couldn't provide immediate support. Better inspection needed before renting out vehicles.
The van we rented was quite old and the seats were uncomfortable for extended rides. It was noisy and felt like it lacked regular maintenance. While the price was low, I do not recommend it for long travels. Better options should be offered for comfort.
